We are authorized distributor for Areca since 2005. We honor all current manufacturer warranties. As an authorized distributor, we have extensive knowledge and insight about Areca RAID products. Our product experts strive to give you personalized guidance and trustworthy service. As you shop in our online store, feel free to call our experts at 1(888) 438-8547 or e-mail us with any questions you have about Areca products.
4111 Clipper Court
Fremont, CA 94538
Sales: (888) 438-8547
Phone: (510) 438-0288, (510) 438-9018 (9AM to 6PM PST)
Fax: (510) 991-9928
The estimated delivery time will be approximately 2 to 3 business days from the time of order.
Refund, Returns and Cancellation Policies:
RMA A RETURN AUTHORIZATION NUMBER (RMA#) must be obtained from our RMA department and is required for ALL returns. RMA units must be returned within 7 days of the issuance of the Return Authorization # at which time the Return Authorization # expires. Return shipping charges are the sole responsibility of the customer. Return Policies and Procedures
1. Customer must contact ArecaDirect directly to arrange for a return, refund, or exchange of an item they purchased.
2 Customer must contact ArecaDirect directly to report the defect or damage within 7 days of receipt of the shipment.
3. Prior to shipping a return, customer must obtain a Return Material Authorization (RMA) number from ArecaDirect.
4. Customer must clearly print the RMA number on the return address label.
5. Customer must return the item to the address from which it was originally shipped.
6. Customer is solely responsible for shipping any returned product to ArecaDirect.
7. Customers should ship the returns with a traceable shipping service.
8. In the case of a product exchange, replacement will be shipped within 3 to 5 business days after a return is processed.
All returned merchandise must be in the original packaging with the copy of invoice, serial number intact, and all components, manuals included. Product that is returned incomplete, or damaged, -- if accepted -- will require a deduction. This deduction is final.
30 days money back guarantee
1. New, unopened items may be returned by the customer for a 100% refund or exchange
*. The return shipment must be postmarked within 30 days of ArecaDirect original shipment 2. There is 15% restocking fee in the following cases: - Item returned for exchange or refund does not exhibit the customer's complaint - Item returned for exchange or refund is not returned in original condition - No returned for exchange or refund will be issued 30 days after ArecaDirect original shipment
Refund Policies and Procedures
1. Refunds on approved returns will only be issued to the credit card that made the original purchase.
2. Refunds will be issued within 3 to 5 business days after a return is processed.
ArecaDirect reserves the right to return any merchandise without a valid RMA# to the customer.